ANSWER QUESTIONS

Why does Alpha Coffee sometimes appear?

Here you can read the story of kaffemik and Alpha Coffee in detail.

Shipping costs

Austria : For individual orders over 35 EUR we ship free of charge within Austria! Shipping is done using the service from www.greentohome.at ( emission-free delivery within Vienna and CO2 neutral in Austria). We roast every Wednesday. Local pickup is possible between 9 a.m. and 2 p.m. General shipping days are Tuesday and Thursday.

Shipping costs EU countries: between 5,00€ and 23,00€

All prices quoted include VAT.

Packaging & Storage

Environmental awareness is important to us! We have therefore made an effort to obtain compostable coffee bags. To date, we have only been able to find a Canadian company. In the interest of the _CO2 footprint, we order from a German company. Avoiding packaging containing aluminum is a matter of course for us. Please dispose of the coffee bags together with your Tetra Pak packaging in the yellow bin.

To protect the aroma, we recommend storing the coffee in the aroma protection bag, protected from light, at room temperature . Before closing the bag, squeeze out the air, this also increases the protection of the aroma.

Why does my shipping box have a different company name on it?

We always try to be sustainable in our actions and since we unfortunately receive a lot of deliveries ourselves and this results in a lot of shipping boxes, we have decided to simply reuse them. They may not look so pretty, but honestly?! Isn't it the content that counts :-)

Coffee didn’t arrive?

Never run out of good coffee! Very rarely, but it can happen that your order gets lost in the mail. Of course, we will take care of it as quickly as possible and see what is going on. It should be easy to solve. So in such cases, please contact us immediately: office@kaffemik.at .

pay

If you wish, we will be happy to enclose an invoice with a request for payment to:

Kaffemik GmbH
IBAN: AT27 1500 0044 0103 9781
BIC: OBKLAT2L
Please enter the invoice number in the payment reference field.

Of course, you can also conveniently pay with various electronic payment methods, which are offered at the web shop checkout.